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My project is stuck

Written by Roman S.

Enhancing usually takes just a few minutes per photo. If your project has been stuck in this state for more than 2 hours, don't worry — nothing is lost, and you won't be charged twice for it.

Here's what to do:

  1. Check your connection. Make sure your phone or the app has a stable internet connection — processing needs to upload and sync your photos.

  2. Try closing and reopening the app. Sometimes this is enough to refresh the project status.

  3. Still stuck? Tap the three-dot icon on the project (or reach out to our support team) and let us know. Our team will check what's going on and make sure your project gets finished — or your credits get refunded.

We never leave you unhappy — that's part of our philosophy.

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